{
  "protocolVersion": "0.3.0",
  "name": "ServiceBot.com",
  "description": "ServiceBot answers employee IT questions, resets access through your approved workflows, logs tickets and routes hardware and outage issues to your IT staff.",
  "url": "https://servicebot.com/api/a2a",
  "preferredTransport": "JSONRPC",
  "version": "2.0.0",
  "provider": {
    "organization": "eCorp",
    "url": "https://ecorp.com"
  },
  "capabilities": {
    "streaming": false,
    "pushNotifications": false
  },
  "defaultInputModes": [
    "text/plain",
    "application/json"
  ],
  "defaultOutputModes": [
    "application/json",
    "text/plain"
  ],
  "skills": [
    {
      "id": "employee-it-assistant",
      "name": "Employee IT assistant",
      "description": "Answers how-to questions about your tools in chat or email. ($4 /mo)",
      "tags": [
        "service",
        "support-ops"
      ]
    },
    {
      "id": "ticket-intake-and-triage",
      "name": "Ticket intake and triage",
      "description": "Logs requests with device, urgency and category, then routes them. ($49 /mo)",
      "tags": [
        "service",
        "support-ops"
      ]
    },
    {
      "id": "onboarding-and-offboarding-checklists",
      "name": "Onboarding and offboarding checklists",
      "description": "Account, device and access steps for every joiner and leaver. ($99 one-time)",
      "tags": [
        "service",
        "support-ops"
      ]
    },
    {
      "id": "knowledge-base-builder",
      "name": "Knowledge base builder",
      "description": "Turns resolved tickets into help articles. ($29 /mo)",
      "tags": [
        "service",
        "support-ops"
      ]
    },
    {
      "id": "it-asset-register",
      "name": "IT asset register",
      "description": "Tracks laptops, phones and licenses by employee. ($19 /mo)",
      "tags": [
        "service",
        "support-ops"
      ]
    },
    {
      "id": "help-desk-health-report",
      "name": "Help desk health report",
      "description": "Ticket volume, repeat issues and resolution times. (Free)",
      "tags": [
        "service",
        "support-ops"
      ]
    }
  ]
}